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  • TheBrick.com - Privacy Policy

    The Brick Ltd. Privacy Policy

    Executive Summary

    1. The Brick is committed to the responsible use, collection, disclosure and protection of our customers’ and employees’ personal information.
    2. The Brick will only use, collect and disclosure personal information for identified purposes or as permitted by law.
    3. We collect, use and disclose personal information for completing purchases, facilitating payment including the application for and use of your Platinum Brick Card, warranty, delivery, refunds and returns, and advising you of other products and services you may be interested in.
    4. The Brick does not sell personal information to any third parties.
    5. The Brick utilizes cookies for facilitating efficient use of its websites.
    6. The Brick keeps the transmission, storage and retention of your personal information protected and secure.
    7. You may access, verify or collect personal information by contacting the Chief Privacy Office at:
      THE BRICK
      16930 – 114 Avenue
      Edmonton, AB T5M 3S2
      Attention: Chief Privacy Officer

    Our Promise to Our Valued Customers

    The Brick Group cares about its customers and, as part of that concern, appreciates that its customers care about how their personal information is handled by The Brick Group. Our goal is to make your shopping experience for furniture, mattresses, appliances and home electronics, and the financing of these products, the very best we can. This goal includes keeping your information secure, and to collect, use and disclose your information only in accordance with this Privacy Policy.

    The Brick Group promises to abide by this Privacy Policy and to deal with all personal information in a responsible, professional and respectful manner. In the unusual circumstance that we fall short of these goals, The Brick Group promises to make every effort to address and resolve your concerns in an appropriate, fair and timely manner.

    Who are we?

    “The Brick Group” as used in this Privacy Policy includes The Brick Ltd., The Brick Warehouse LP (including its general partner), United Furniture Warehouse LP (including its general partner) United Furniture Warehouse (a division of The Brick Warehouse LP), The Brick SuperStore (a division of The Brick Warehouse LP), The Brick Mattress Store (a division of The Brick Warehouse LP), Trans Global Warranty Corp., Trans Global Life Insurance Company, Trans Global Insurance Company, Trans Global Services (a division of The Brick Warehouse LP), Midnorthern Appliance (a division of The Brick Warehouse LP), First Oceans Hong Kong Limited and First Oceans Trading Corporation.

    For the purposes of this Privacy Policy, we, us and our mean The Brick Group, and you and your mean a customer or prospective customer of The Brick Group.

    What, how and why do we collect, use and disclose?

    Personal Information

    Personal information is information about an identifiable individual, excluding an employee’s name, title and business address and business phone number. Your personal information includes, but is not limited to, your contact information and your financial information. If you are making a claim under your credit insurance with either Trans Global Insurance Company or Trans Global Life Insurance Company, personal information will also include health information.

    The Purposes of Collection, Use and Disclosure

    We collect, use and disclose your personal information only for identified purposes with your knowledge and consent. We always collect, use and disclose your personal information reasonably and for reasonable purposes.

    We collect your personal information when you make a purchase from us, either in one of our retail stores or online through our website. We collect and use your personal information in order to provide you with the products you purchase from us, to collect payment from you, to effect delivery of the products (if applicable) and in order to provide follow-up customer service and, perhaps, warranty service, financing, or credit insurance on those products. We also use your personal information to inform you of products, services and promotions that we believe may be of interest to you; although we believe this service to be of benefit to our customers, we understand that you may not wish to receive such unsolicited information, in which case you may simply contact us (please see below) and advise us of same. If you have received such information via email you do not wish to continue receiving, you may submit an electronic request to be removed from our mailing lists or if you received such information by way of an automated telephone message, you may request to be removed from our automated notification calling list by calling the toll free telephone number provided in the message and entering your phone number.

    We disclose your personal information to our suppliers to provide warranty, financing, credit and other services on the products you purchase. When we offer special promotions by which you receive one or more free goods or services directly from one of our suppliers, we disclose your personal information to those suppliers for them to contact you to arrange for provision of their goods and/or services and for follow-up service.

    If you are applying for or financing your purchase using a Brick credit card, issued by TD Financing Services Inc. (“TDFS”) (“Credit Card”), we collect, use and disclose your information including personal information and/or financial information, on our own behalf and as agent for TDFS, and TDFS’s affiliates for the purposes set out in this policy, the Credit Card application, the cardholder agreement for the Credit Card and TDFS’s Privacy Agreement found at www.tdfinancingservices.com. The Brick Group may be providing Customer Service on the Credit Card Accounts for TDFS. TDFS and The Brick Group may share your information including personal, financial and/or transaction information with each other and with their affiliates or others for that purpose and as described in this policy, the Credit Card application, the cardholder agreement for the Credit Card and TDFS’s Privacy Agreement found at www.tdfinancingservices.com.

    If you make a claim pursuant to your credit insurance purchased through either Trans Global Life Insurance Company or Trans Global Insurance Company, we will collect and use your health information to process your claim.

    We collect, use and disclose as little of your personal information as we can while still ensuring that we can fulfill our identified purposes.

    We never sell or trade your personal information to any person or organization outside of The Brick Group.

    We otherwise collect, use and disclose your personal information as permitted and/or required by law.

    Personal Information We Collect

    When you make a purchase from us, we will ask you for your name, home address and phone number. For any online transaction we will also collect your email address. Although you are not required in every circumstance to give us this information to complete your purchase, should you choose not to provide it to us we will be impeded in assisting you if you have problems or concerns with your purchase in the future, particularly if you do not retain your sales invoice.

    If you make a purchase using a credit card, we collect your name, billing address for the card, type of card, card number and card expiration date. We require this information in order to process your purchase.

    In addition to your name, address and phone number, and your email address if you provide it to us, if you are applying for a Credit Card, we, on our own behalf and as agent for TDFS, collect additional personal information and/or financial information as provided for on the application form in order to process your application and for the purposes set out in this policy, the Credit Card application, the cardholder agreement for the Credit Card and TD’s Privacy Agreement found at www.tdfinancingservices.com.

    If we are delivering your purchase to you, we require your name, address for delivery and phone number. If you will be picking up your purchase at a later time, we require your name and other identifying personal information in order to verify your identity as the purchaser at the time of pick-up.

    When at all possible, we collect your personal information directly from you. If you are applying for a Credit Card, we and/or TDFS and its affiliates may collect additional personal information and/or financial information from third parties such as a credit bureau.

    Consent

    We imply your consent to collect, use and disclose your personal information for the reasonable and necessary purposes set out above. If, at any time, we wish to collect, use and/or disclose your personal information for any other purpose, we will notify you of that purpose and seek your consent to do so.

    Please also note that, in some limited circumstances, we are permitted by law to collect, use and/or disclose your personal information without your consent, with or without notice to you.

    Cookies and Non-Identifying Information

    The Brick Group uses both session cookies (which are automatically deleted from your computer when you close your browser session) and persistent cookies (which remain on your computer between sessions) in order to facilitate your ability to use the website efficiently and effectively. By using our website while your browser is set to accept cookies, we imply your consent to them.

    If you are browsing or shopping online, we and/or our trusted third party agents track your movement through our website and collect statistics about your navigation, such as page views and time spent on the website, using click stream data and tag software. This information about your visit to our website is then aggregated with the information about other individuals’ visits. Using this non-identifying information, we strive to continually improve and enhance the online experience of all of our customers, to evaluate the success of marketing campaigns and to report on aggregated site usage. In no case is click stream data or tag software used by us to collect or store personally identifiable information.

    How do we protect your personal information?

    Transmission, Storage and Retention

    The security of your personal information is very important to us. If you are transmitting information to us electronically, all of your personal information is encrypted (or coded) through Secure Sockets Layer (SSL) protocol, and is only decoded when it reaches our servers.

    We have policies and procedures in place to ensure that your personal information, both in electronic and paper format, is kept safe and secure, and we impress upon our employees the importance of maintaining the highest standards of ethics and confidentiality.

    Destruction

    Personal information you provide to us is purged from our systems and records after seven (7) years, being a reasonable period of time following expiration of any warranties and other obligations we might have to you and/or to public bodies.

    How can you control your personal information?

    You may contact us at any time (please see below) if you wish to access, verify or correct your personal information in our possession, or if you wish to amend or withdraw your consent to our collection, use and disclosure of your personal information pursuant to this Privacy Policy or otherwise.

    Please note that, if you choose not to provide personal information to us, or if you choose not to consent to our collection, use and disclosure of your personal information according to this Privacy Policy, our ability to serve you, both now and in the future, may be impeded. In that case, we will advise you of the repercussions necessarily flowing from your choice in order to empower you to make an informed decision.

    What if we revise this Privacy Policy?

    We reserve the right to revise this Privacy Policy periodically without notice, and any such revisions will be posted on our website. You may also obtain a paper copy of this Privacy Policy by contacting us (please see below). We encourage you to consult this Privacy Policy regularly in order to remain informed of any changes that may impact you and affect our collection, use and disclosure of your personal information.

    Where can you contact us?

    If, at any time, you have any queries about this Privacy Policy or any questions or concerns about your personal information that we hold, please contact us at:

    THE BRICK
    16930 – 114 Avenue
    Edmonton, AB T5M 3S2
    Attention: Chief Privacy Officer
    Phone: 1-866-508-77661-866-508-7766 (toll free)
    Fax: 780-454-0969
    Email: privacy@thebrick.com

    Our Chief Privacy Officer, or an appropriate delegate, will review your communication and, if necessary, respond to you directly.