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  • TheBrick.com - Shipping, Pick-up and Delivery Options

    Preimum Truck Delivery Service

    Leave the heavy lifting to us. From our warehouse to your door, most locations in Canada are eligible to receive The Brick`s Premium Truck Delivery service.

    Premium Delivery Service

    For most locations in Canada, we’ll deliver, put together, and place your purchase wherever you want it in your home.

    Appliances
    We will uncrate and put into place all major appliances (washers, dryers, refrigerators, ranges, freezers, and dishwashers), install handles on refrigerators, and place washers and dryers on pedestals (if ordered). For insurance reasons, our delivery personnel are not able to hook-up any water lines, water hoses, dryer vents, gas lines, or electrical wiring. Smaller appliances will be left in their original packaging, but placed in the room of your choice.

    Electronics
    Televisions larger than 37" will be removed from their packaging and placed in the room of your choice. All other home theatre audio, video, and satellite components, including televisions smaller than 37", will be left in their original packaging in the room of your choice. Currently The Brick cannot remove electronics. However, you may take your old electronics to any of our distribution centres (excluding Manitoba) for recycling. Our stores and delivery staff cannot accept or recycle used electronics.

    Mattresses
    We will remove packaging from your new mattress and boxspring, assemble your mattress frame (if purchased), and place both on the frame. Health and safety regulations require that your old mattress is wrapped in a plastic bag for removal by our delivery team. Plastic mattress bags are available at no charge from any of our Brick locations. Use your Brick Card Platinum to purchase your first sleep set, and we’ll deliver it for free!

    Furniture
    Upholstery items will be placed in the room of your choice and all packaging will be removed. The legs, backs, and recliner handles will be installed, and the recliners will be unlocked. Large, preassembled bedroom and dining room items will be put into place and the packaging will be removed. Bases will be attached to tables, mirrors attached to dressers, headboard and footboards attached to bed frames (purchased or existing), and hutches will be placed on buffets. Hardware including handles and shelves will be left in their packaging and not installed or attached.

    Ready To Assemble
    All items marked as READY TO ASSEMBLE will be left in their original packaging in the room of your choice. Due to the nature of “ready to assemble” products, assembly of these items is not included as part of The Brick’s Delivery Service. If you need assistance assembling these items, please contact us at 1-800-972-7425.

    Appliance Disposal Service

    If this service is available in your area, we will also remove your old appliances for disposal on a one-for-one basis. This service must be arranged at the time of order and does cost an additional fee. Please note that our delivery personnel are not licensed to disconnect gas, plumbing, or electrical from your appliances; please ensure your old appliances are disconnected and empty prior to the delivery of your new ones.

    Deliveries requested to rural locations may not include all Platinum Delivery services. Please inquire about the availability of services by calling 1-877-843-2742 before placing your order.

    Preparing for Delivery

    Please assist us in making sure the delivery of your product is successful.

    Scheduling
    Payment in full is required a minimum of 48 hours prior to the confirmed delivery date. A customer service representative will contact you 2-3 days before your scheduled pick-up or delivery date to confirm your address, the merchandise you purchased, and if the proposed date is still convenient for you. Orders that cannot be confirmed will be rescheduled.

    Prior to your delivery, you will be contacted and provided a 3-hour time window for when the delivery team will arrive on the scheduled delivery day. In rural markets, the time window may be extended due to driving distances as well as highway and weather conditions.

    Delivery
    Please have a responsible person in your home at the time of delivery. For your protection, your purchase will only be delivered if your residence is attended.

    Please ensure your driveways, entrances, and hallways are clear and free from ice, snow, bikes, toys, or other hazards and obstacles. Pre-measure your doorways, entrances, hallways, and staircases to ensure your new product will fit. In rare situations where the product may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for damage to your property (a signed release is required), or by returning to a Brick store to make an alternate selection.

    Our delivery personnel are not licensed to connect or disconnect gas, plumbing, or electrical to or from your appliances. Please arrange to have these items disconnected, if required, before delivery.

    Due to health and safety regulations, our delivery personnel are required to wear safety footwear at all times. However, we will take precautions to protect your flooring.

    Other Shipping/Delivery Options