Product Warranties & Protection Plans
- Product Warranties & Protection Plans FAQ
- Full Circle Appliance and Electronics Protection
- The Brick's Blanket 5 Year Furniture Plan
- Manufacturers' Warranties and The Brick 1 Year Furniture Repair Warranty
- As-Is Purchases
Your appliances and electronics are some of the hardest working items in your household. With today's sophisticated technology and complex features, you'll want peace of mind knowing you're covered in case of breakdowns resulting from day-to-day use. The Brick's Full Circle Protection Plan offers you Canada's best protection coverage and is designed to protect you from unexpected repair and replacement costs.
Get the Full Circle Protection Advantage!
The Brick guarantees that your purchase will perform to the manufacturer's specifications for the term of the Plan. At absolutely no cost to you, The Brick will make whatever adjustments or repairs are necessary for the product to perform just like the day you bought it.
Should your product require repair, the Plan pays for virtually 100% of all repair costs. In most cases, the service will be performed by The Brick's factory-trained Service Technicians. For carry-in product repairs, you can conveniently drop your product off at any Brick location.
No Lemons, Guaranteed
If your product requires more than three functional repairs during the first three years of ownership, it will be replaced at no charge to you. Now that's a guarantee!
Purchase Value Guarantee
If you don't have to take advantage of the warranty coverage, you will receive the full value of your Full Circle Protection Plan purchase price back at the end of your coverage period!*
Full Circle Appliance and Electronics Protection Coverage includes:
- Cost of Parts
- Labour Costs
- In-Home Service
- Power Surge Protection
- Product Replacement Guarantee
- Normal Wear and Tear
- No Lemon Guarantee
- Nationwide Service
- Unlimited Repairs on the Original Unit
- Food Loss Coverage
- ...and more!
Get complete details, terms and conditions of The Brick's Full Circle Protection. To purchase a 100% value back Full Circle Protection call 1-855-930-6023.
* You will be entitled to a credit at any Brick Group store in an amount equal to the price paid (less taxes) for the Full Circle Protection Plan you purchased if no claims have been made on your Full Circle Protection Plan. The value of your warranty purchase may be redeemed at any Brick Group store toward your next furniture or mattress purchase and/or related accessories within 90 days after the date your Full Circle Protection Plan expires. Redemption available only after expiration of warranty period that was claim free. Credit cannot be applied to previous purchases. Redemption offer has no cash value. Unredeemed amounts will be forfeited. Redemption may not be used in combination with any other Full Circle credit.
Imagine getting long term piece of mind knowing that virtually any defect in construction or craftsmanship of your furniture purchase is protected! With The Brick's 5 Year Furniture Plan, you're covered right from the very first dollar, including the costs of parts and labour. There are no hidden fees, charges, or deductables for any work performed!
Every day, your furniture can go through a rigorous routine. The Brick provides you with comprehensive coverage on most defects in the construction of your furniture purchase resulting from normal daily use. This coverage includes items with moving parts, springs, stitching, zippers and buttons. With Blanket 5 Year Furniture Plan Protection, your purchase will look and feel just like the day you brought it home.
Accidental Stains and Marks
Go ahead and live your life to the fullest, because accidents happen. Whether you have little ones, like to entertain, or simply want your furniture to remain in pristine condition for years to come, getting our 5 Year Blanket Furniture coverage makes perfect sense. The Brick provides you with comprehensive coverage for accidental stains from water, food, beverages, cosmetics and much, much more. This coverage not only includes surface fabrics such as leather and vinyl, but also includes wood furniture components.
With the Blanket 5 Year Furniture Plan, you get long term piece of mind at an affordable price. See the complete terms and conditions of coverage here.
The Brick is pleased to honour manufacturers' warranties on our products, and in the cases
of some furniture manufacturers who do not offer a warranty, The Brick provides a 1 year repair
warranty on defects on your purchased furniture item.
To inquire, call the Store nearest you within the manufacturer's warranty period, The Brick's 1 year warranty period, or within The Brick's extended warranty period purchased and, if, after inspection by a qualified Quality Control Technician, defective components or workmanship are found in the construction of the item, the item will be repaired at no charge. If Brick technicians do not service your area, we will have an authorized Service Technician in your area inspect the toods or arrange to have them brought to one of the Brick stores for inspection. Customers who have received their delivery via a contracted third party carrier will be responsible for shipping costs back to the nearest Brick location.
If you receive damaged or defective product, please contact us within 3 days of receipt of the item(s). For warranty to be in effect, products must have been used for its intended purpose through normal use. Defects resulting from negligence, misuse, accidents, discolouration from light or sunlight, abnormal wear and tear, fading or shrinkage of any fabric, or if used for commercial purposes are not covered by warranty.
Fabrics are warranted for 1 year against seam failure and separation only unless specifically stated otherwise by the manufacturer. The Brick will investigate any fabric failures within the warranty period. Fading, pilling, shrinkage, discoloration from light or sunlight, and shading are characteristics of certain types of fabrics and are not considered defects. Vinyl is not covered under warranty against tearing or cracking.
Lifetime warranties to extend the manufacturer's warranty are available on sleep sets (excluding air beds) with a retail value of $999 or greater (provided that a warrantable bed frame is purchased). To receive a lifetime warranty, you must be the original owner and present your original bill of sale, and your new sleep set must be placed on either one of the warrantable metal bed frames available at The Brick or TheBrick.com (with the exception of the 850G and 910K), or on a bed frame which has a headboard and footboard that includes side rails with a lip and minimum of 3 cross slats and a centre supported leg. Warranties are not transferrable. All sleep sets must be in sanitary condition in order for any warranty to be honoured and, in some cases, the box spring and/or mattress may be required to be returned to a Brick location.
Electronics and Appliances
The Brick or an authorized dealer will repair defective item(s) within the manufacturer's
warranty and/or The Brick's extended warranty period purchased according to the manufacturer's
or The Brick's warranty. See the factory manual and instructions for warranty period that
accompanied your product for complete details. For any Brick or manufacturer's warranty to be
in effect, product must have been used for its intended purpose through normal use in the home.
Defects which result from negligence, misuse, accidents, or from products used for commercial
use are not covered under warranty. Due to manufacturer's requirements and return guidelines,
all products being returned for warranty purposes must include manuals, remote controls,
cables, and packaging in its original condition. If any one of these items are missing at the
time of return, or not in their original condition, you will be charged for the items as
Missing Manuals -- $20.00
Missing Cords/Cables -- $25.00
Missing or Unsuitable Packaging -- $25.00
Missing Remote Controls -- $75.00
Charges for missing items may be revised without notice.
All As-Is purchases carry the same warranty as new merchandise with the exception of defects and/or damages on the item at the time or purchase.