We hope you have many years of enjoyment with your Brick purchase, but in the event that something should go wrong, we want to make it easy for you to contact us so we can make it right!
WEB SALES AND WEB PRODUCT INQUIRIES
If you made a purchase on the web or have a question about product online, you may call:
1-877-843-2742
If your call does not work from outside of Canada, please send an email to:
In-store order inquires
If you made a purchase in store, please call:
The store nearest to you
Please have your invoice number ready and details concerning your order when inquiring.
For any concerns or issues with a product you’ve purchased please contact
FURNITURE / MATTRESS
You can contact your customer service representative and they will initiate the repair arrangements for you. You can reach them at:
The store nearest to you
or
1-855-333-3230
APPLIANCES / ELECTRONICS
You can contact Trans Global Service and we will be happy to arrange a technician visit to your home to identify and resolve the issue. You can reach us at:
1-800-360-2742
or
complete this form to request
a service call
100% VALUE BACK EXTENDED WARRANTY
PURCHASE:
To purchase a 100% value back Full Circle Extended Warranty call:
1-855-930-6023
WARRANTY INQUIRIES:
For ALL other warranty inquiries please call:
1-800-360-2742
Installation and Assembly services
For all your installation and assembly needs, please contact our professional installations team at:
1-888-933-8786
Brick Card
If you have a question or concern regarding your account balance, payments, or to report a lost or stolen card, please contact Brick Card customer service at:
1-800-277-6860 or cacentre@thebrick.com
Payments can be mailed to:
Brick Card Platinum
P.O. Box 11459
Station Main
Montreal, Quebec
H3C 5L6
Payments can also be made in person at your nearest Brick Store location or online/by phone at most financial institutions.
Please Note: “0” must be added in front of your 15-digit Brick Card number to submit payment.
Security Hotline
If you have information about suspicious activity at The Brick, please contact us at:
1-888-930-9201
or
Anonymity Guaranteed
