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  • Buy Online or Call to Order at 1.877.843.2742.
  • TheBrick.com - Contact Us

    We hope you have many years of enjoyment with your Brick purchase, but in the event that something should go wrong, we want to make it easy for you to contact us so we can make it right!

    WEB SALES AND WEB PRODUCT INQUIRIES

    To place a purchase over the phone, please call our phone sales department at 1-877-843-2742

    If you require assistance with your online purchase – for French call 1-866-843-2742 and for English call 1-888-857-1224

    In-store order inquires

    If you made a purchase in store, please call:

    The store nearest to you

    Please have your sales order/invoice number ready and details concerning your order when inquiring.

    For any concerns or issues with a product you’ve purchased please contact

    FURNITURE / MATTRESS

    You can contact your customer service representative and they will initiate the repair arrangements for you. You can reach them at:

    The store nearest to you

    or

    1-855-333-3230

    APPLIANCES / ELECTRONICS

    You can contact Trans Global Service and we will be happy to arrange a technician visit to your home to identify and resolve the issue. You can reach us at:

    1-800-360-2742

    100% VALUE BACK EXTENDED WARRANTY

    TO PURCHASE:

    To purchase a 100% value back Full Circle Extended Warranty call:

    1-855-930-6023

    WARRANTY INQUIRIES:

    For ALL other warranty inquiries please call:

    1-800-360-2742

    Installation and Assembly services

    For all your installation and assembly needs, please contact our professional installations team at:

    1-888-933-8786

    Brick Card

    Please see our Brick Card Platinum section for information about your account, how to make a payment, and customer service contact details.

    For more information about our new credit lender, TD Financing Services, and the changes to your existing Brick or UFW card, please see our frequently asked questions.

    For all other inquiries, please call:

    1-877-548-9372

    or

    brickcard@thebrick.com

    Security Hotline

    If you have information about suspicious activity at The Brick, please contact us at:

    1-888-930-9201

    or

    security@thebrick.com

    Anonymity Guaranteed