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  • Reasons to shop at The Brick

    Satisfaction and Price Match Guarantees

    We want you to love your purchase so if you aren’t happy, we aren’t happy. To ensure your purchase is exactly what you want, The Brick offers an unbelievable satisfaction and price match guarantees.

    7 Day Satisfaction Guarantee

    Maybe the colour is not quite right or the fit is just wrong. If for any reason you are not happy with your purchase, please contact your local store within 7 days of delivery or pick-up, and we will be pleased to assist you in making a one-time reselection of another product. If the product is in the original packaging and ready to be resold, we will also offer you a refund within the first 7 days of delivery or pick-up. Please note that delivery charges will apply to your reselection.

    90 Day Major Appliance Satisfaction Guarantee

    Using your Brick Card Platinum extends The Brick’s 7 day satisfaction guarantee to 90 days for all major appliance purchases. If for any reason you are not happy with your purchase under normal use, please contact us within 90 days of the delivery or pick-up date and we will be pleased to assist you in making a one-time reselection of another appliance. If the product is in the original packaging and ready to be resold, we will be pleased to offer you a refund within the first 90 days of delivery or pick-up. Please note that delivery charges will apply to your reselection.

    90 Day Mattress Comfort Guarantee

    A good night’s rest may elude you if the mattress isn’t right. If you are not getting a great sleep on your new set, please contact us within 90 days of the delivery or pick-up date and we will be pleased to assist you in making a one-time reselection of another mattress set. We will extend this offer to 180 days if you purchased a mattress pad from The Brick along with the mattress. As it can take a period of time to get used to your new mattress, we encourage you to try the sleep set for at least 21 days before requesting a comfort guarantee.

    Price Guarantee - Nobody Beats the Brick

    We offer some of the best prices around, but if you should find the same brand and model advertised by either The Brick or a competitor at a lower price on identical terms and conditions and within 30 days of delivery or pick-up, we will be pleased to refund you the difference. This price guarantee is extended to 90 days for sleep sets, with a further 10% refund on the price difference when matching a competitor’s price. The price guarantee is extended to 90 days on all major appliances if purchased using your Brick Card Platinum.