We want you to love your purchase, and strive to make your shopping experience pleasurable. Just in case something does go wrong, be sure to keep your invoice.
If you should find the same brand and model advertised by either The Brick or a competitor at a lower price, on identical terms and conditions within 30 days of delivery or pick-up, we will refund you the difference on the same tender in which you paid. For sleep sets, the price guarantee is extended to 90 days with a refund on the price difference plus 10%. The price guarantee is extended to 90 days on all major appliances if purchased using your Brick Card Platinum.
* Our Price Guarantee does not apply to “As-Is”, limited quantity, discontinued or exclusive items, or builder contract pricing.
If your purchase is damaged, defective or not properly functioning, contact us within 3 days of delivery or pick-up and we will be pleased to assist you with a repair or a replacement. All our products carry a 1 year warranty against defects provided by the manufacturer or, where the manufacturer does not provide a 1 year warranty, by The Brick. For complete "peace of mind" we recommend you purchase our extended warranty, available on most items we sell (excluding accessories).
If you are not getting a great sleep on your new sleep set, we offer a one-time reselection within 90 days, or if you purchased a mattress pad, 180 days from the date we delivered your mattress or you picked it up. As it can take a period of time to get used to your new mattress, we encourage you to try the sleep set for at least 21 days before requesting a comfort guarantee. Free delivery applies to only your first sleep set when purchased with your Brick Card; delivery charges apply to reselections.
When purchasing a major appliance from The Brick, we give you a satisfaction guarantee for 30 days from your delivery or pick-up date. Contact us within 30 days of your delivery or pick up date and we will assist you in making a one-time reselection of another like appliance. All our appliances come with a 1 year manufacturer's warranty.
Our home electronics come with a 1 year manufacturer's warranty. When purchasing home electronics from The Brick, you can return product in the original sealed manufacturer's packaging and resale condition. Please contact us within 7 days of the delivery or pick up date and we will be pleased to assist you in making a re-selection or refund.
** This Satisfaction Guarantee does not apply to special orders, made-to-order, Ready to Assemble (RTA), adjustable mattress bases, floor model or to "As-Is" product. "As-Is" purchases are considered final sale. Due to sanitary reasons, bedding accessories such as linens, pillows and mattress pads etc. are non-returnable and are considered final sale. Pillows and Mattress Pads come with a manufacturer's warranty, please refer to the warranty card insert included in your product for warranty details. To exercise your Satisfaction Guarantee product must be in "like new" condition and free of any physical damages, other than any damage that may have been reported within the mandated 3 days of delivery or pick-up. The Brick reserves the right to obtain product assessment prior to authorizing replacement. We do not credit delivery charges. Delivery charges will apply to your new selection. With the exception for the aforementioned policy, refunds or reselection will not be offered on your furniture purchase once you have taken possession of your purchase.